Family – MTA – Mobile Travel Agents https://www.mtatravel.com.au Wed, 27 Nov 2024 01:33:23 +0000 en-AU hourly 1 https://www.mtatravel.com.au/wp-content/uploads/2020/05/favicon.png Family – MTA – Mobile Travel Agents https://www.mtatravel.com.au 32 32 Adventure awaits: the thrill of expedition cruising https://www.mtatravel.com.au/adventure-awaits-the-thrill-of-expedition-cruising/?utm_source=rss&utm_medium=rss&utm_campaign=adventure-awaits-the-thrill-of-expedition-cruising Wed, 30 Oct 2024 00:05:03 +0000 https://www.mtatravel.com.au/?p=15377 Adventure awaits: the thrill of expedition cruising

For the intrepid traveller, expedition cruising offers the ultimate adventure. Unlike traditional cruises, which focus on popular destinations and onboard entertainment, expedition cruises take you to remote and untouched corners of the world. From the icy landscapes of Antarctica to the rugged coastlines of the Arctic, these cruises are designed for those who crave exploration and a deeper connection with nature. In this blog, we’ll dive into what makes expedition cruising so thrilling and why it’s the perfect choice for adventurers.

What is expedition cruising?

Expedition cruising is a unique form of travel that combines the comforts of a cruise with the excitement of exploring remote destinations. These cruises typically operate on smaller ships, allowing access to areas that larger vessels cannot reach. The focus is on immersing passengers in the natural environment, with activities such as kayaking, hiking, and wildlife watching. Expedition cruises often include a team of experts, such as marine biologists and naturalists, who provide insights into the ecosystems and cultures encountered along the way.

Whether you’re navigating the icy waters of Antarctica or exploring the rainforests of the Amazon, expedition cruising offers an unparalleled opportunity to experience the wonders of the world up close.

Destinations: where will expedition cruising take you?

One of the most exciting aspects of expedition cruising is the variety of destinations available. These cruises are designed to take you off the beaten path, offering access to some of the world’s most remote and pristine locations.

  • Antarctica: Journey to the bottom of the world and witness breathtaking ice formations, penguin colonies, and seals in their natural habitat.
  • Arctic: Explore the polar bear’s domain as you navigate the icy waters of the Arctic, with opportunities to see whales, seals, and stunning glacial landscapes.
  • Galápagos Islands: Discover the unique wildlife of the Galápagos, where you can snorkel with sea lions, hike volcanic landscapes, and observe giant tortoises in their natural environment.
  • Amazon River: Cruise through the heart of the Amazon rainforest, encountering exotic wildlife, indigenous communities, and the lush biodiversity of this incredible ecosystem.

Each destination offers a unique experience, with the chance to explore some of the most unspoiled environments on Earth.

The onboard experience: comfort meets adventure

While expedition cruises are all about adventure, they don’t compromise on comfort. These cruises typically feature smaller, more intimate ships with luxurious amenities. After a day of exploration, you can return to your ship and enjoy gourmet dining, comfortable cabins, and expert-led lectures that deepen your understanding of the destinations you’re visiting.

  • Expert guides: Onboard experts, including naturalists, historians, and marine biologists, provide valuable insights into the regions you explore.
  • Flexible itineraries: Expedition cruises often have flexible itineraries, allowing for spontaneous changes based on weather conditions or wildlife sightings.
  • Adventure activities: From kayaking and snorkelling to guided hikes and Zodiac excursions, these cruises offer a range of activities that immerse you in the natural environment.

Expedition cruising is the perfect blend of adventure and luxury, offering an unforgettable travel experience.

Conclusion: why choose expedition cruising?

Expedition cruising is more than just a holiday; it’s a journey of discovery. For those who seek to explore the world’s most remote and extraordinary places, there’s no better way to travel. With a focus on sustainability, education, and adventure, expedition cruising offers a unique and enriching experience that will stay with you long after the voyage is over.

Call to Action: Ready to embark on the adventure of a lifetime? Contact MTA Travel Advisors today to book your expedition cruise and start planning your journey to the world’s most extraordinary destinations.

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Chart your course: picking the perfect cruise itinerary https://www.mtatravel.com.au/chart-your-course-picking-the-perfect-cruise-itinerary/?utm_source=rss&utm_medium=rss&utm_campaign=chart-your-course-picking-the-perfect-cruise-itinerary Thu, 17 Oct 2024 02:23:18 +0000 https://www.mtatravel.com.au/?p=15256 Introduction: the importance of choosing the right cruise itinerary

Choosing the right cruise itinerary can make all the difference in your travel experience. With so many destinations and routes available, it’s essential to find one that matches your interests and travel style. Whether you’re seeking a sun-soaked Caribbean escape, a cultural immersion in the Mediterranean, or an adventurous journey through Alaska, there’s a perfect cruise for everyone. In this blog, we’ll guide you through the process of selecting the ideal itinerary for your dream holiday.

Understanding cruise itineraries

A cruise itinerary is essentially the route that your cruise ship will take, including the ports of call and the duration of your stay at each destination. When choosing an itinerary, it’s important to consider what type of experience you’re looking for. Are you interested in exploring multiple cities and cultures, or do you prefer spending more time at sea, relaxing and enjoying the ship’s amenities?

Cruise itineraries vary greatly, from short weekend getaways to extended journeys that span several weeks. Understanding your travel preferences and what you want to get out of your cruise will help you choose the perfect itinerary.

Top cruise destinations and itineraries

There’s a cruise itinerary for every type of traveller, whether you’re looking for adventure, relaxation, or cultural enrichment. Here are some of the most popular cruise destinations and the itineraries that showcase them:

  • Caribbean: A classic choice for sun-seekers, Caribbean cruises offer a mix of beautiful beaches, vibrant cultures, and exciting shore excursions. Popular itineraries include the Eastern Caribbean (St. Thomas, St. Maarten), Western Caribbean (Jamaica, Cozumel), and Southern Caribbean (Aruba, Barbados).
  • Mediterranean: Immerse yourself in the rich history and culture of Europe with a Mediterranean cruise. Explore ancient ruins in Greece, enjoy the cuisine of Italy, or relax on the stunning beaches of Spain. Popular itineraries include Western Mediterranean (Barcelona, Rome) and Eastern Mediterranean (Athens, Istanbul).
  • Alaska: For nature lovers, an Alaskan cruise offers breathtaking scenery, wildlife encounters, and outdoor adventure. Itineraries typically include stops in Juneau, Skagway, and Glacier Bay, with opportunities for whale watching, hiking, and exploring glaciers.
  • Norwegian Fjords: Experience the dramatic landscapes of Norway’s fjords with a cruise through this stunning region. Popular itineraries include stops in Bergen, Geiranger, and Flam, offering spectacular views and opportunities for outdoor activities.

Each destination offers a unique experience, so consider what appeals to you most when choosing your itinerary.

Factors to consider when choosing an itinerary

When selecting a cruise itinerary, there are several factors to keep in mind to ensure you choose the right one for your needs:

  • Travel dates: Consider the time of year you’ll be travelling, as this can affect the weather, crowds, and availability of certain destinations.
  • Cruise duration: How long do you want to be away? Shorter cruises are great for a quick getaway, while longer cruises allow for more in-depth exploration.
  • Ports of call: Look at the ports included in the itinerary and think about what activities and experiences you want to have at each destination.
  • Onboard experience: Consider the type of cruise ship and the onboard amenities offered. Some itineraries focus more on the destination, while others offer plenty of time to enjoy the ship’s facilities.

By taking these factors into account, you can choose an itinerary that perfectly matches your travel preferences.

Conclusion: make the most of your cruise holiday

Choosing the right cruise itinerary is key to having an unforgettable holiday. Whether you’re exploring the sun-soaked beaches of the Caribbean or the historic cities of the Mediterranean, the right itinerary will ensure you get the most out of your cruise experience.

Call to Action: Ready to chart your course? Contact MTA Travel Advisors today to book your dream cruise and start planning your perfect itinerary.

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Pack like a pro: essentials for your first cruise https://www.mtatravel.com.au/pack-like-a-pro-essentials-for-your-first-cruise/?utm_source=rss&utm_medium=rss&utm_campaign=pack-like-a-pro-essentials-for-your-first-cruise Wed, 09 Oct 2024 05:41:46 +0000 https://www.mtatravel.com.au/?p=15249 Preparing for your first cruise

Packing for your first cruise can be both exciting and daunting. With limited space in your cabin and a variety of activities on board and ashore, it’s important to pack smartly. Whether you’re cruising through the tropics or exploring the fjords, having the right essentials will ensure you’re prepared for anything. In this blog, we’ll share tips on how to pack like a pro, so you can enjoy a stress-free and well-prepared cruise experience.

The basics: what to pack for a cruise

When packing for a cruise, it’s important to start with the basics. These are the essential items you’ll need to ensure your comfort and convenience during your trip:

  • Travel documents: Make sure to bring your passport, cruise tickets, travel insurance, and any necessary visas or vaccination certificates.
  • Clothing: Pack versatile clothing that can be layered and mixed and matched. Include casual wear for daytime, formal wear for evening dinners, and swimwear for poolside relaxation. Don’t forget a light jacket or sweater for cooler evenings.
  • Footwear: Bring comfortable walking shoes for exploring ports, sandals for the pool, and dress shoes for formal nights.
  • Toiletries: While most cruise lines provide basic toiletries, it’s a good idea to bring your own, especially if you have specific preferences. Pack travel-sized shampoo, conditioner, toothpaste, and any other personal care items you use daily. Don’t forget sunscreen and after-sun lotion, as well as any medications you may need.
  • Accessories: Bring a hat, sunglasses, and a reusable water bottle to stay hydrated and protect yourself from the sun. A small, portable bag for excursions, as well as a camera or smartphone for capturing memories, are also useful.
  • Electronic devices: Don’t forget chargers for your devices, including phones, tablets, and cameras. A power strip or multi-port USB charger can be handy if you have multiple devices.

Special considerations for your cruise

Different cruises have different requirements and opportunities. Here are some additional items you might need depending on your itinerary:

  • Formal wear: If your cruise has formal nights or special events, pack appropriate formalwear such as a suit or evening gown. Check the cruise line’s dress code in advance to ensure you’re prepared.
  • Activewear: For cruises with a focus on fitness or adventure, such as those with hiking or sports activities, bring suitable activewear and gear.
  • Seasickness remedies: If you’re prone to seasickness, consider packing remedies such as motion sickness tablets or wristbands.

Packing tips and tricks

  • Roll your clothes: Rolling clothes rather than folding can save space and reduce wrinkles.
  • Use packing cubes: These can help organise your belongings and maximise space in your suitcase.
  • Pack a day bag: A small, foldable bag for day trips and excursions can be very handy. It should be easy to carry and pack away.

Enjoy a smooth and enjoyable cruise

With the right packing strategy, you can ensure that you have everything you need for a memorable and enjoyable cruise experience. By bringing the essentials and preparing for special needs, you’ll be able to relax and focus on making the most of your voyage.

Ready to set sail on your first cruise? Contact MTA Travel Advisors today for expert advice and assistance with planning your cruise and packing like a pro.

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Sustainable Cruising: A Guide to Eco-Friendly Adventures https://www.mtatravel.com.au/sustainable-cruising-a-guide-to-eco-friendly-adventures-2/?utm_source=rss&utm_medium=rss&utm_campaign=sustainable-cruising-a-guide-to-eco-friendly-adventures-2 Wed, 09 Oct 2024 04:04:10 +0000 https://www.mtatravel.com.au/?p=15242 Sustainability is becoming a priority in the cruise industry, with more options for eco-conscious travellers than ever before. Our new e-book, “Sustainable Cruising: How to Travel Responsibly by River, Ocean, Luxury, and Expedition Cruises”, covers everything you need to know about cruising responsibly.

 DOWNLOAD eBook

What’s Inside the E-book?

  • Understanding the Environmental Impact of Cruising
  • Learn about the industry’s environmental challenges and the steps being taken to reduce its impact.
  • Sustainable Practices in the Cruise Industry
  • Discover how cruise lines are adopting green technologies and practices, from hybrid engines to recycling programs.
  • Sustainable River, Ocean, Luxury, and Expedition Cruising
  • Explore how different cruise types are implementing eco-friendly standards and what you can expect on board.
  • Practical tips for reducing your footprint, supporting local communities, and choosing the right cruise line.
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CLIA 2024: Green waves: the rise of sustainable cruising https://www.mtatravel.com.au/clia-2024-green-waves-the-rise-of-sustainable-cruising/?utm_source=rss&utm_medium=rss&utm_campaign=clia-2024-green-waves-the-rise-of-sustainable-cruising Sun, 29 Sep 2024 23:41:45 +0000 https://www.mtatravel.com.au/?p=15207 The growing demand for sustainable cruising

As awareness of environmental issues grows, more travellers are seeking ways to reduce their impact on the planet. This shift in consumer behaviour has led to a significant rise in sustainable cruising, where eco-friendly practices are at the forefront of the travel experience. Cruise lines are responding to this demand by implementing innovative technologies and practices to reduce their environmental footprint. In this blog, we’ll explore the various ways the cruise industry is going green and how you can be a part of this positive change.

What is sustainable cruising?

Sustainable cruising refers to the adoption of eco-friendly practices within the cruise industry, aimed at minimising environmental impact. This includes reducing carbon emissions, managing waste responsibly, and protecting marine ecosystems. Cruise lines are increasingly adopting measures such as using cleaner fuels, implementing energy-efficient systems, and investing in technologies that reduce pollution. For example, many new ships are powered by liquefied natural gas (LNG), which significantly reduces greenhouse gas emissions compared to traditional marine fuels.

Sustainable cruising not only benefits the environment but also enhances the travel experience by providing passengers with a guilt-free way to explore the world.

Innovations in eco-friendly cruise technology

The cruise industry has made significant strides in adopting new technologies that support sustainable cruising. From advanced wastewater treatment systems to energy-efficient ship designs, these innovations are helping to reduce the environmental impact of cruising.

  • cleaner fuels: many cruise lines are transitioning to LNG, which burns cleaner than traditional marine fuels and significantly reduces carbon emissions.
  • energy efficiency: modern cruise ships are equipped with energy-saving technologies such as LED lighting, solar panels, and optimised hull designs to reduce fuel consumption.
  • waste management: cruise ships are now equipped with state-of-the-art waste treatment systems that recycle and reduce waste, minimising the amount that ends up in landfills or the ocean.

Eco-friendly cruises are not just about reducing emissions; they’re also about adopting sustainable practices that protect the oceans and marine life.

How cruise lines are supporting marine conservation

In addition to reducing their environmental impact, many cruise lines are actively involved in marine conservation efforts. This includes partnerships with environmental organisations, support for marine research, and initiatives to protect endangered species.

  • marine sanctuaries: some cruise lines have committed to avoiding sensitive marine areas or participating in the creation and maintenance of marine sanctuaries.
  • educational programmes: onboard programmes educate passengers about marine ecosystems and the importance of conservation.
  • sustainable shore excursions: many cruise lines now offer shore excursions that are designed to have minimal environmental impact, supporting local communities and promoting conservation efforts.

Responsible tourism is at the heart of sustainable cruising, with many cruise lines taking active steps to protect the oceans and the wildlife that calls them home.

How you can contribute to sustainable cruising

As a passenger, you have the power to contribute to sustainable cruising by making eco-friendly choices during your voyage. Here are a few tips to ensure your cruise is as green as possible:

  • choose a green cruise line: Look for cruise lines that have strong sustainability credentials and are committed to reducing their environmental impact.
  • pack responsibly: Bring reusable items like water bottles and shopping bags to reduce plastic waste.
  • respect marine life: Follow guidelines during shore excursions to avoid disturbing wildlife and natural habitats.
  • support local communities: Opt for shore excursions that benefit local economies and contribute to conservation efforts.

By making mindful choices, you can help support sustainable cruising and ensure that future generations can enjoy the wonders of the ocean.

Sustainable cruising is more than just a trend—it’s the future of travel. As cruise lines continue to innovate and prioritise the environment, travellers can look forward to exploring the world in a way that’s both luxurious and responsible. By choosing eco-friendly cruises and making sustainable choices, you can play a part in protecting our planet for future generations.

Ready to set sail on a sustainable adventure? Contact MTA Travel Advisors today to book your eco-friendly cruise and start planning your journey towards a greener future.

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MTA – Mobile Travel Agents celebrate record number of high achievers https://www.mtatravel.com.au/mta-mobile-travel-agents-celebrate-record-number-of-high-achievers/?utm_source=rss&utm_medium=rss&utm_campaign=mta-mobile-travel-agents-celebrate-record-number-of-high-achievers Mon, 02 Sep 2024 08:40:57 +0000 https://www.mtatravel.com.au/?p=14826 MTA – Mobile Travel Agents (MTA) recently had the pleasure of hosting a series of High Achiever’s celebrations across Australia in Perth, Melbourne, Sydney, Adelaide and Brisbane.  This year, the company celebrated a record number of over 200 High Achievers, recognising the exceptional performance of their expert Travel Advisors.

Bne Event

“These celebrations are a reflection of the exceptional talent and dedication of the people we have at MTA,” said Karen Merricks, co-Managing Director/Founder. “I’m incredibly proud of our High Achievers and the way they continue to set the standard for excellence. While we’ve had a record-breaking TTV this year and that’s certainly worth celebrating, our primary focus remains on supporting our advisors in enhancing their individual performance and yield.”

As part of MTA’s Reward and Recognition program, each celebration featured an invite only lunch and a chance to reflect on the successes of the past year. This year also marked a milestone for MTA as the company also celebrated a record year with Total Transaction Value (TTV) up over 56% compared to 2019 and over 42% compared to the previous record 2022/23 year, reflecting continued growth and success.

Mel Group Shot

“Being recognised as a High Achiever within a network of more than 440 is an honour,” said one of MTA’s QLD based high achievers. “MTA’s ongoing support and the chance to get together and celebrate with other MTAs makes us feel like we’re truly part of a big MTA family”.

These celebrations not only honour the achievements of MTA’s top Advisors but also highlight the MTA family values that have been upheld for over 24 years as Australia’s original mobile travel network. With the Darwin celebration set for next month, the festivities continue as they celebrate the remarkable success of MTA Advisors nationwide.

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Find out more about running your own travel business with MTA – Mobile Travel Agents

Adl Event

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Behind the scenes with an MTA Advisor – Danielle Lawson https://www.mtatravel.com.au/behind-the-scenes-with-an-mta-advisor-danielle-lawson/?utm_source=rss&utm_medium=rss&utm_campaign=behind-the-scenes-with-an-mta-advisor-danielle-lawson Wed, 06 Mar 2024 01:36:40 +0000 https://www.mtatravel.com.au/?p=13578 Danielle Lawson’s passion for travel and dedication to providing unparalleled experiences to clients were the driving forces behind her decision to start her own travel business. 

She chose to be a part of MTA because she says it was a natural fit due to its reputation for empowering agents with autonomy while offering a fully-inclusive support system. 

The MTA network provided Lawson with the flexibility to tailor her services to individual client needs while benefiting from the credibility and resources associated with the reputable network.

Speaking to TravelTalk, Lawson said the benefits of being an MTA Advisor are multifaceted. 

“Our Business Development Managers are a great resource to bounce ideas off or to sense check business ideas. 

 

“Our Support team takes so much of the mid-office admin off my hands while our Assistance team is there to look after my clients for me if I’m away,” Lawson said.

“Our Product team provides insights into exclusive offerings and negotiates favourable rates for us, and Marketing helps me with resources to ensure I stay front of mind for my clients, leaving me to focus on delivering exceptional service to my clients.”

The benefits aren’t limited to the agent. It’s helpful for travellers, too.

“Clients booking through me as an MTA Advisor enjoy personalised attention and access to a vast network of resources. 

“They benefit from my first hand travel knowledge and expertise gathered over years in the industry in curating bespoke travel experiences, coupled with the backing of MTA’s support infrastructure,” Lawson said.

“From seamless booking processes to tailored recommendations and ongoing assistance, clients can expect a level of service that exceeds their expectations.”

“I’ve been able to establish trust and credibility within my community, leading to sustained business growth.

“With MTA taking the title of “Most Outstanding Mobile Travel Network” at last year’s 2023 NTIA awards this has also helped my credibility being affiliated to an award winning network’.

 

 

Lawson said despite not operating a “traditional brick-and-mortar agency”, she’s able to bring services to her clients, whether that’s through in-person consultations, phone calls, or digital communications.

“By leveraging technology and personalised attention, I ensure that my clients receive a tailored experience from start to finish, creating memories that last a lifetime. Being that it’s my business I have a vested interest in making sure that each and every client has a great experience,” she said.

Lawson said she built up her MTA business with a combination of getting word out through her existing network, word-of-mouth referrals, and strategic marketing. 

“By consistently delivering exceptional service and cultivating strong relationships with clients, I’ve been able to establish trust and credibility within my community, leading to sustained business growth.”

 

Lawson’s career so far has been an adventure. 

“I once found myself planning itineraries and booking accommodations while on a Norwegian Fjords cruise. Despite the unconventional setting and remoteness, I was able to access a reliable internet connection and our MTA Virtual Office allows me to work from anywhere so I was able to ensure my clients received uninterrupted service,” she said.

She also recalls one memorable request was from a client who wanted to visit all the filming locations of their favourite soap opera. 

“It was a delightful challenge to coordinate their itinerary across multiple cities, ensuring they got the full “soap opera experience” while maintaining a sense of humour throughout the planning process,” she laughed.

Lawson’s advice for anyone interested in becoming an MTA Advisor is simple.

“Immerse yourself in the world of travel, stay updated on industry trends, and never stop learning.”

“Building a successful career as a travel advisor requires passion, dedication, and a genuine desire to create unforgettable experiences for clients. Embrace technology, work on your communication skills, and never underestimate the power of personalised service in an increasingly digital world.”

credit: TraveltalkMag

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MTA – Mobile Travel Agents announce keynote speaker for National Conference 2024 https://www.mtatravel.com.au/mta-mobile-travel-agents-announce-keynote-speaker-for-national-conference-2024/?utm_source=rss&utm_medium=rss&utm_campaign=mta-mobile-travel-agents-announce-keynote-speaker-for-national-conference-2024 Mon, 19 Feb 2024 02:26:00 +0000 https://www.mtatravel.com.au/?p=13446 MTA – Mobile Travel Agents is thrilled to announce the keynote speaker for its highly anticipated National Conference 2024, to be held from May 30th to June 2nd, 2024, at the picturesque Sheraton Fiji Golf and Beach Resort in Denarau, Fiji.

This year’s conference, themed “Celebrate the Journey,” will gather over 300 travel professionals from across Australia to explore the evolving landscape of the travel industry. It marks the first national gathering for MTA since 2020 and the inaugural occasion of hosting the event overseas, highlighting the organisation’s commitment to innovation and global collaboration.

MTA is honoured to welcome Dr. Joanne Orlando, a respected international researcher, social commentator, and futurist, as the keynote speaker for the conference. Dr. Orlando is renowned for her groundbreaking work in changing our relationship with technology, particularly in the realm of artificial intelligence (AI).

During her keynote address, Dr. Orlando will delve into the role of AI in the travel industry, exploring its current applications, weaknesses, and opportunities for enhancement. She will share insights on leveraging AI to augment, rather than replace, the roles of travel agents, empowering them to enhance business efficiency and client satisfaction. Additionally, Dr. Orlando will provide a glimpse into future AI trends in the travel sector and outline the professional trajectory for industry professionals.

“We’re delighted to have Dr. Joanne Orlando as our keynote speaker for our National Conference,” said Karen Merricks, Managing Director and Founder of MTA. “Her expertise and insights into the intersection of technology and travel align perfectly with our theme of celebrating the journey and navigating industry changes. Dr. Orlando’s engaging keynote promises to equip our attendees with practical tools to thrive in the digital era.”

Dr. Orlando’s keynote address is anticipated to be one of the highlights of the conference, offering attendees invaluable strategies for boosting productivity, mental health, wellbeing, and safety in an increasingly digital world.

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Bali tourist tax introduced from 14 Feb 2024 https://www.mtatravel.com.au/bali-tourist-tax-introduced-from-14-feb-2024/?utm_source=rss&utm_medium=rss&utm_campaign=bali-tourist-tax-introduced-from-14-feb-2024 Fri, 09 Feb 2024 03:05:28 +0000 https://www.mtatravel.com.au/?p=13391 Effective 14 February 2024, the Bali Government have announced it will apply a new tourist tax of 150,000 Indonesian rupiah (c. AUD$15). The new levy will apply to all foreign visitors to the island destination and will be on top of the current e-visa on arrival.

According to Smartraveller website, “cashless payments can be made online prior to travel on arrival at designated payment counters at Bali’s airport and seaport”. Travellers should refer to the Bali Provincial Government’s official website for more information.

The current advice for travellers to Indonesia is to “excercise a high degree of caution in Indonesia overall due to security risks”, but the government has not recommended that Australians need to reconsider their need to travel to Indonesia or Bali.

 

 

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Susan Barton, Mindset Coach & MTA Travel Advisor https://www.mtatravel.com.au/susan-barton-mindset-coach-mta-travel-advisor/?utm_source=rss&utm_medium=rss&utm_campaign=susan-barton-mindset-coach-mta-travel-advisor Fri, 22 Dec 2023 05:34:03 +0000 https://www.mtatravel.com.au/?p=13002

Sometimes we can wonder what impact we really have. This is the story of a woman who has changed the world and would say you have too. It’s the story of a travel agent who has gotten reporters out of war zones, has rubbed shoulders with celebrities, and has even been a Disney animation artist. This is the story of a woman with so many stories who will stop an interview to ask you yours. This is the story of the amazingly generous Susan Barton

Susan Barton of MTA Travel stepped in when we needed her, performing miracles with flight bookings amid the chaos of COVID.

Susan Barton offered to help arrange flights. She was the last of my angels. She got straight onto it. It was not a simple thing. 

The travel itinerary was definitely not simple. Susan was amazing, picking her way through the maze of flight availability and travel restrictions for us.

These are not testimonials. These (and others like them) are peppered through the book, Freeing My Family: One Uyghur man’s epic battle to save his wife and son and bring them to Australia

The book was an unexpected but powerful read for me. Susan Barton of MTA Travel had mentioned it almost in passing as a thing that had come out of the lockdowns. At the height of COVID, Susan had been approached by Human Rights Watch to help political refugee and eventual citizen Sadam Abdusalam be reunited with his wife and son.

After all the politics, the fear, and the waiting, the family were finally given the green light to be together. Except it was 2020. And Chinese government aside, no travel was easy in 2020.

“It was extremely rewarding for me during COVID to be approached and to work on things like this,” Susan tells Karryon. 

But Susan is no stranger to this type of work.

The go-to girl

At 21, the girl who said she never felt like she fit in, who, as a child, would stand at Wellington Airport watching the planes fly off and wish she was on them, was married and living in Los Angeles. She’d been working in production for television and then as an animation artist for Disney in their studios in Burbank “back in the old days when we used to actually paint all the cells”. And she had travelled.

“I was in a massive hurry, I had rolled 10 years of life stages into three years. I was racing toward some invisible self-projected finish line of sorts.”

Her husband was a successful Hollywood commercial director and Susan admits she may have conformed to the norms of the day and given up her own career for his.

“But I had a lightbulb moment, I loved to travel, so I figured if I studied to become a travel agent, I could get cheap fares around the world. I was missing my family in New Zealand, so this was a way to go visit them,” she says.

Because of her experience working with film crews, she became an entertainment specialist for LA celebrities. She also moved crews around for networks such as CNN or television shows, such as LA Law. 

“I’m showing my age,” Susan jokes.

Her family moved to Australia for a project and eventually, her marriage ended.

“With those heady days of Hollywood well behind me, I had gone from one extreme to another, living on the poverty line for years trying to make ends meet with young children.

“Survival meant a tonne of tenacity and resilience.”

But her experience soon led her to once again work as an entertainment specialist for Channel Nine’s 60 Minutes, News and Current Affairs and then SBS Dateline.

These news agencies were covering the Iraq and Afghanistan wars, the Bali bombings, earthquakes, presidential elections and then some. And Susan’s job was getting the reporters in and out of dangerous situations.

“Sometimes they were kidnapped, sometimes they were literally on the field about to get shot. I loved being part of a team at SBS that helped show the world’s injustice,” Susan tells Karryon.

“I thrived on it, I fit in and felt accepted. I had become known as the go-to girl who could get people in and out of war-torn countries.”

The Mindset Coach

Susan went on to partner in establishing two agencies, then, with MTA Travel, started her own home-based agency about ten years ago.

But it wasn’t all happy days.

“I had always believed that the old institutionalised conditioning or way of thinking in our industry had a hell of a lot to answer for,” she tells Karryon.

“I’m referring to those old beliefs that we had to be all to everyone and we had to accept all business, whether it was good or bad, and we had to beat our competition at all costs. That the customer was always right. That we had to work all hours just to prove our worth to them, and then do it all over again. And then we would give our time and knowledge away for free.

“That old institutionalised thinking was so rampant and widespread in our industry.”

Susan had studied to become a mindset coach, focusing on those working in the travel industry and says that challenging this institutionalised thinking was one of the reasons why she went into coaching.

“I wanted to help myself first and then as it progressed, I could see it would help other people.”

Fast forward to 2020, and travel shut down overnight.

“I lost any ability to make money and I allowed myself to feel pissed off and victimised. The media was slamming us!

“I was so angry with myself that I had chosen to go into this industry in the first place. I should have anticipated this.

“Then I realised that this was my opportunity to be at cause during the pandemic, not in effect of it.”

According to Susan when we live in effect, we perceive that things are happening to us and start to see ourselves as victims.  We blame the external situation, the outside world, rather than being in control of our internal situation.

When we are at cause, we take control. “We see more opportunity and abundance all around us,” she says.

Susan was studying her Masters in Coaching and throughout the pandemic, coached some 300 travel agents.

What came out of her sessions with travel agents was the realisation that so many undervalued their skills.

“They were suddenly diminishing their own incredible talents and knowledge. And all the moments they had truly changed a client’s life with their work had disappeared in their minds,” she says.

“So many travel agents would say to me, ‘Anyone could do what I do, they’ll just go online now’, or, ‘Why would anyone want to pay a fee for my service?’

“The level of self-doubt and lack of confidence that had crept in was so incredibly sad and so many felt and experienced such huge personal losses.

“They took it personally and with way too much accountability, turning themselves inside out with worry for the future – all of this beyond their control. Some confided they were facing lawsuits, and some even wanted to end their lives.”

Changing the world

Helping travel agents come to value their worth at a time when their worth was being hung out to dry by the media, when they went unpaid and even used their own super to pay their clients is a tough job.

“It all really starts with understanding that we don’t experience the way the world is. We experience it the way we are. So if we need to make a change, we don’t change the world, we change ourselves.

“If you want to change anything in your life, you’ve got to first learn how to change your thinking. Which means to change your mindset. And once you know how to change your mindset, you can learn how to change your physical and emotional state, to experience the outcomes that you want.”

Susan would work with her clients to explore how they bridge the gap from where they are now to where they want to be.

“And a lot of that comes down to discovering our negative self-limiting fears, and where they come from, why we have them, what we get out of them and to learn to reframe it, accept it and move forward.”

The height of COVID has passed and the agents who survived have worked more than ever before. Time is at a premium and the charging of service fees has been fast-tracked, whether agents were ready for it or not.

“There was a lot of good that came out of COVID,” Susan tells Karryon. 

“People had a chance to see that they could live a different way. And they could expect and deserve to have a bit more time and love and happiness in their life.

“COVID made us stop and really evaluate ourselves and look at our self worth, look at everything that we’ve done, and say, ‘Hey, I’m going to charge for this’.”

According to Susan, people pleasing is one of the biggest patterns predominant in the travel industry.

“It just comes so naturally to people who are in the service industry. Personally, people pleasing hadn’t really served me well. And once I understood the patterns and why I’d been doing it, I was able to take that and use that in the travel industry.

“It takes self worth, self confidence and courage to say no. But ultimately by saying no, you’re saying yes to yourself.

“A client may be taking up so much time, so much of your mental real estate that you’re letting other great opportunities get away. They’re knocking at your door, but you haven’t got time for them.

“We are in charge of our life. That’s how we get through the overwhelm. We start to learn that we can set up boundaries and we can decide what we will allow into our life so that we don’t have to live in overwhelm. We are in charge.”

If this article has raised issues for you, or if you’re concerned about someone you know, call Lifeline on 13 11 14. In an emergency, call 000.

Credit: KarryOn https://karryon.com.au/community/susan-barton-mta-travel-travel-influencer/

 

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